The first activity is to take apart the damaged area of the vehicle to clean the workspace and finalize our understanding of the repair. A production manager reviews the initial estimate, double checks parts and records any additional repairs necessary - it is not uncommon...
One of our Customer Service Reps will call you two days before your scheduled appointment to confirm the repair. You can drop off the car the morning of the repair or the CSR can describe our night drop procedure – which ever is more convenient...
Before you drop off your vehicle for repairs, a great deal of work is already done. Parts are ordered, parts are received and our Parts Manager matches the new parts to your car based on photos in our computer system. Our Customer Service Reps handle...
The collision repair process starts with the estimate. At Collex, an estimate is our opportunity to listen and understand how we can help you – we work with you to understand how the accident happened, listen for any special needs, and learn what kind of...
Today’s automobile designs reflect not only style and looks, but exceptional improvements in passenger safety as well. Although many people become concerned with the extent of the damage to their vehicle, what is important to understand is that much of the damage is done by...
Our team at Collex achieves three goals when repairing a vehicle: Restoring the performance and safety of the vehicle; Repairing the way the vehicle looks; Making sure the customer has a comfortable experience with Collex in all aspects of our service Many people in the industry use the phrase...
You should choose the place you are most comfortable and confident in. Given that, we feel we are the best around. Our technicians are all outstanding, well paid, rewarded, trained annually and our culture is one that places customer service as our highest priority. For...
Upon completion, we will give you a ‘Paint Care Sheet’ that addresses this specifically. To read up on this now, or if you misplaced the one we gave you, click here....
We accept insurance checks, bank or cashier checks, cash, Visa or Mastercard....
Please don’t take offense, but we return your car even cleaner! That is part of our service and we want you to be completely satisfied with your experience at Collex Collision Experts....