09 Apr Mom! I Cleaned my Room! (better auto body repairs!)
A customer commented today that he was impressed with how neat and orderly an auto body shop we had. Thank you! My Mom is rolling in her grave to some extent as her half serious, half playful words still echo from 40 some-odd years ago, “Michael, you are a slob!”. Well, her admonitions and clearly our team efforts in Process Centered Environment have helped. A clean and organized office and shop is more pleasing to our customers, highlighted by the comment from the customer today. However, it also makes things much more productive and efficient for staff, something that is true both here, in a maryland state inspection center, and anywhere else. Less time is spent rummaging around looking for things. Having lots of appropriate storage helps with this, although going paperless where possible is probably the best way. Using a document management software makes going paperless pretty simple. Check out filecenterdms.com if you think this is something your office could benefit from. A clean and organized office is also a lot safer for everyone involved, so that’s a massive plus! Without sounding too much like my mom, being tidy and organized will make your life so much easier. In our efforts, a key component is 5S: Sort, Set in Order, Sweep, Standardize and Sustain. Just like most things, easier said than done. We keep learning and pushing forward to make sure our customers are not only praising the way the office and shop look, but feel the difference in our auto body repair efficiency, quality and speed. No more, “ahh Mom, I’ll get to it later…”!
by Mike Grant