Auto Body Services
At Collex, auto body repair is all about serving the customer. Our most rewarding feeling is when all of our collision repairs and auto body services come together and we have made the entire experience easy and comfortable for you.
Along with our attention to service is our relentless focus on efficiency. Our people and processes give you fast, dependable and consistent auto body repair quality. To begin with, our collision estimators start the process with accuracy and thoroughness. They team with both a dedicated Parts Manager and two Production Managers to make sure our well trained and experienced technicians have the correct parts, supplies and blueprint. As a result, our technicians have everything necessary to make sure your auto body repair is smooth and efficient.
Some of the many auto body services our office staff provides to our customers:
- Polite, friendly and knowledgeable auto body repair service!
- Explain insurance and auto body repair process fully and answer all questions.
- “Decode” police reports and help you understand which insurance companies are involved and what the report might mean to you.
- Help you contact the right person in the insurance company and we will follow up with the insurance company to expedite the process. All while keeping you informed along the way!
- Coordinate rental car and obtain reservation for you.
- During the collision repair, we contact each customer every other day to keep you informed and comfortable.
- Work with the insurance company to get a mutually agreed price for repairing the vehicle and make sure there are no payment surprises for you or your insurance company.
- Competitive pricing for customers paying out of pocket.
- Complimentary ride to your local home or office. Middletown, NJ, Red Bank, NJ Tinton Falls, NJ Fair Haven, NJ Rumson, NJ or even further afield…!
Our Auto Body Services include:
Lifetime Guarantee
From our beginning in 1977 we have always made a commitment to high quality and trained auto body technicians. To give confidence to our customers and let you know we stand behind our work, we at Collex have put our Lifetime Guarantee in writing.
This applies to not only our body work, but our skilled and experienced painters using Akzo Nobel Sikkens Autowave paint, enable us to guarantee our paint work for the life of your car. Regardless of sun, our coastal environment, the wintry mix and road salt of Monmouth County, we still guarantee our paint work for life.
Customer Service Index
Customer Satisfaction Indexing (CSI) is a systematic program for monitoring business performance by gaining feedback from collision repair customers. CSi Complete provides independent, third-party customer satisfaction evaluations on a monthly basis for Collex Collision Experts and our auto body services.
At Collex, we do our own customer testimonials surveys as well, but studies indicate, a 3rd party organization can obtain more objective feedback from customers. We use these monthly reports to continually improve our performance and auto body services. Our team is extremely proud of our results and most of all, proud to consistently stay well above industry averages! Click here to see our most recent customer satisfaction results.
Collex: I-Car Gold Class Auto Body Repair Shop
I-CAR is an international, non-profit training organization focused on helping the collision repair industry achieve excellence in training. Formed by the collision industry in 1979, I-CAR develops and delivers technical training programs to repair professionals. As part of our commitment to our employees and customers, Collex insures each technician receives annual training. Our ‘Gold’ status recognizes this commitment and is only given to shops that insure all of their employees receive a certain level each year. Only 10% of shops across the country invest in the training necessary to maintain a “Gold” status and Collex is proud to be part of that group. Better yet, we’ve been “Gold” for 14 years in a row! As technology continues to advance, this training is critical for proper repairs and because of that, Collex will continue to lead and invest in training.
To find the I-CAR Gold Class shops in this area, click here.
OEM Certification
Collex is capable of working on all makes and models of cars. In addition, we are officially certified by several car manufacturers. Some manufacturers have formal programs to evaluate auto body repair facilities for the proper equipment, training and reputation sufficient to handle their specific vehicles. We appreciate the recognition of our auto body services and take full advantage of the additional training and repair resources these certifications provide. Collex is annually re-certified with Infiniti, VW, Honda, Acura, Nissan, Ford (and Ford F-150 Aluminum), Hyundai, GM (Buick, GMC, Cadillac, Chevrolet), Chrysler, Jeep, Subaru and Kia.
ASE
The National Institute for Automotive Service Excellence (ASE) helps improve the quality of vehicle repair through testing. Collex team members receive ongoing training through ASE, and as a result, continue to have the knowledge and skills necessary to repair new vehicles.