07 Jun 2011 Autochex Premier Acheiver Award
FOR IMMEDIATE RELEASE
Collex Collision Experts
Named 2011 AutocheX Premier Achiever for Excellence in Customer Service and Satisfaction
Shrewsbury, NJ; April 2012 — Collex Collision Experts has been recognized as a winner of the 2011 AutocheXTM Premier Achiever for outstanding customer service and satisfaction for the 6th consecutive year!
Now in its 10th year, the annual Premier Achiever Awards honor auto body shops that consistently achieve extremely high customer satisfaction scores as measured by AutocheX either independently or as part of an insurance-sponsored repair program. In 2011, participating insurance programs included seven of the top 25 carriers in North America.
“For the 10th year in a row, we are delighted to sponsor the Premier Achiever Awards and to recognize the tremendous accomplishments of Collex Collision Experts and all the 2011 winners,” said Jim O’Leary, Vice President of Mitchell Repair Solutions. “The high satisfaction scores of these elite collision repair facilities in North America clearly demonstrate their ongoing commitment to their customers, and set the bar very high for customer experience management in our industry.”
The class of 2011 Premier Achievers includes top-performing collision repair facilities of all sizes, from small, family-run businesses to large consolidators, and represents 41 states across the U.S, as well as British Columbia, Canada. In an industry of nearly 50,000 shops in North America, Collex Collision Experts is one of only 400 Premier Achiever Award winners in 2011 — placing the shop in highly exclusive company.
AutocheX, Mitchell International’s customer experience management group, is a leading provider of customer satisfaction measurement and customer experience management solutions to the collision repair industry. AutocheX and the participating insurance companies present the Premier Achiever Awards each year as a way of honoring collision repair facilities that have proven their devotion to quality, service, and customer satisfaction.