FAQ

We can arrange for you to get a rental car right around the corner from Enterprise Rent-A-Car. We arrange it so they will meet you here at Collex when you drop off your vehicle for repair. We realize people need to get moving with their...

It helps and is generally more convenient for you. We do have two estimators, but even then, when busy, it’s disappointing both to you and us to have you wait while we are writing estimates for people who did make an appointment. If you’d like,...

In most cases it takes approximately 30 minutes, so most customers choose to wait. The time taken involves speaking with you to understand what happened, looking at your vehicle, writing the estimate, reviewing the repair with you and answering any questions you may have....

It depends on the extent of the damage. For your safety, you should try to make sure all the lights are working; the car feels the same as before the accident and that no parts are rubbing on your tires. In addition, if you see...

Take a deep breath. We understand an accident and the process following an accident can be unsettling. We’re here to help you. Hopefully, everyone is OK - that is the most important issue. If you are planning on going through your or the other person’s insurance,...