Author: Jenn Kosmas

No. There is no need to run around like that. However, you should have your car repaired at the place you feel comfortable with. Keep in mind and please don’t get fooled by “lower estimates.” Make sure to compare all estimates to be sure it...

We can arrange for you to get a rental car right around the corner from Enterprise Rent-A-Car. We arrange it so they will meet you here at Collex when you drop off your vehicle for repair. We realize people need to get moving with their...

It helps and is generally more convenient for you. We do have two estimators, but even then, when busy, it’s disappointing both to you and us to have you wait while we are writing estimates for people who did make an appointment. If you’d like,...

In most cases it takes approximately 30 minutes, so most customers choose to wait. The time taken involves speaking with you to understand what happened, looking at your vehicle, writing the estimate, reviewing the repair with you and answering any questions you may have....

It depends on the extent of the damage. For your safety, you should try to make sure all the lights are working; the car feels the same as before the accident and that no parts are rubbing on your tires. In addition, if you see...

Take a deep breath. We understand an accident and the process following an accident can be unsettling. We’re here to help you. Hopefully, everyone is OK - that is the most important issue. If you are planning on going through your or the other person’s insurance,...

We understand insurance companies are putting pressure on customers to use a shop that participates with their “repair program”. And we would like to address this and answer some questions you might have. We happen to be on 10 of the largest insurance company “repair programs” (DRP – Direct Repair Programs) in New Jersey and benefit from the business it generates. However, we also feel shops should continue to earn their business by investing in the proper training for their people, technology and service that we feel separates us from a lot of other shops in the state. We’ll leave the choice of choosing a shop up to you – but here are some facts you should know about your rights: